Shipping & Returns
Shipping
We currently ship to all U.S. states.
- Processing Time: 1–3 business days
- Shipping Time: 7–12 business days (on average)
- Shipping Cost: Free standard shipping on all orders
Once your order ships, you’ll receive a tracking link via email. If you have any questions or concerns about your shipment, feel free to contact us at hello@snootandsage.com.
Returns & Exchanges
We want you—and your pup—to love your experience with Snoot & Sage. If something isn’t right, we’re here to help.
Return Eligibility:
- Returns accepted within 30 days of delivery
- Item must be unused and in its original packaging
To Start a Return:
Email us at hello@snootandsage.com with your order number and reason for return. We’ll send you return instructions within 1–2 business days.
Please Note:
- Return shipping costs are the responsibility of the customer
- Refunds are issued to the original payment method once the item is received and inspected
- We do not offer refunds on used or damaged items (unless the issue was due to our error)
Damaged or Wrong Items?
If your item arrived damaged or you received the wrong product, please contact us at hello@snootandsage.com within 7 days of delivery and include a photo of the issue. We’ll make it right.