Frequently Asked Questions
What is a lick mat and how does it help my dog? +
Lick mats are textured feeding surfaces that promote calm through slow feeding and sensory enrichment. They help reduce anxiety, boredom, and support mindful eating habits for your dog.
How often should I use the enrichment mat? +
Daily use is perfectly safe and encouraged! Frequent enrichment helps reduce boredom and anxiety, especially during mealtimes or stressful events.
What foods work best with the mat? +
You can use soft foods like peanut butter (xylitol-free), yogurt, canned dog food, pumpkin puree, or raw blends. Freezing these spreads increases licking time and fun.
Can I use frozen foods with the lick mat? +
Absolutely! Spreading wet foods and freezing the mat extends licking time and provides additional calming benefits, especially on hot days.
Are Snoot & Sage mats safe for aggressive chewers? +
While our mats are made from durable, food-grade silicone, they’re designed for supervised licking, not chewing. Always monitor your dog during use, especially if they tend to chew.
Are Snoot & Sage mats safe for senior dogs? +
Yes, our mats are ideal for senior dogs. Slow feeding and licking provide mental stimulation and can soothe anxiety without physical strain.
Are the mats dishwasher safe? +
Absolutely. We recommend placing them on the top rack of your dishwasher. Handwashing with warm water and mild soap also works perfectly.
Can this be used for puppies? +
Absolutely. Our enrichment mats are safe for dogs of all ages, including puppies. Always supervise your dog during initial use to ensure safe licking behavior.
How long does shipping take? +
We offer standard and expedited shipping within the U.S. Most orders arrive within 5-10 business days. You'll receive tracking information once your order ships.
Do you offer international shipping? +
Currently, we ship within the U.S. only. We’re working on expanding internationally—stay tuned by joining our email list!
How can I track my order? +
Once your order ships, you’ll receive a tracking link via email. You can also track your order status through your Snoot & Sage account.
Can I update my shipping address after placing an order? +
If your order hasn’t shipped yet, we’re happy to update your shipping address. Please contact us as soon as possible at support@snootandsage.com.
Do you accept returns? +
Yes! If you’re not satisfied with your purchase, you can return unused items within 30 days of delivery. Please visit our Refund Policy for more details.
Do you offer gift options? +
While we don’t offer gift wrapping, many of our customers purchase mats as thoughtful gifts. You can include a gift note during checkout in the “Order Notes” section.
What materials are Snoot & Sage products made of? +
Our products are crafted from 100% food-grade silicone, free of BPA, PVC, and phthalates—safe for daily enrichment.
Do you offer discounts or bundles? +
Yes, we periodically offer bundle savings and promotions. Join our email list to be the first to know!
How can I share my dog’s Snoot & Sage moments? +
We love seeing your pups enjoying their mats! Tag us on Instagram @snootandsage or use #snootandsage for a chance to be featured.